Shipping and Delivery Policy
Last updated July 18, 2025
This Shipping and Delivery Policy is part of our Terms and Conditions (“Terms and Conditions”) and should be read alongside our main Terms and Conditions: http://thefermentedlifecollective.com/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
Pickup
Pickup is available for all PMA orders based on the day of the week the customer has chosen at checkout, at the farmers’ market if requested, or as previously arranged.
We offer various shipping options for our merchandise. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.
Shipping Fees
Our third-party fulfillment and distribution partners determine shipping fees.
All times and dates given for delivery of the products are provided in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms and Conditions.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
Free shipping is not valid on international orders.
For information about customs process:
Please note that we may be subject to various rules and restrictions concerning some international deliveries, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
No shipping to: Crimea (Ukraine), Luhansk (Ukraine), Donetsk (Ukraine), Russia, Belarus, Gaza Strip (Palestine), Ecuador, Cuba, Iran, Syria, North Korea.
Limited shipping to or product limitations for: Alaska (USA), Hawaii (USA), Puerto Rico (USA), Guam (USA), American Samoa (USA), Northern Mariana Islands (USA), U.S. Virgin Islands (USA), U.S. military bases, Overseas territories (e.g., Guadeloupe, French Polynesia).
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms and Conditions.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: http://thefermentedlifecollective.com/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
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Online contact form: http://thefermentedlifecollective.com/contact